Managing Human Resources-Phase 2 DB Essay Example | Topics and Well Written Essays - 500 words

Managing Human Resources-Phase 2 DB - Essay Example For the individual, we should not make the assumption that everyone’s motivation is the same. While someone just starting out in his/her career may have long-term goals, a professional with 20 years under his/her belt will bring a different set of needs and desires to the position. It is helpful to understand each team member’s background when determining what motivates them. For the team, we should consider what kind of a sales and support structure we would like to create. At NL&S, we already have an exciting message of growth. We can supplement that message with customer service and follow-through. We have had some issues at NL&S related to customer service. It may make sense to tie the customer service people to our sales team—there will be more on this in the recommendations (Levine, 2004). Finally, we need to motivate not just the top performers, but the mid-level performers as well. It’s easy to give the top sellers great bonuses, but they were motivated to sell (or talented enough) anyway. By reaching to the middle level of our organization, we can pull them up with the proper motivation to exceed our expectations (Clive, 2007). The first thing we should do is interview the salespeople one-on-one. I would suggest that I sit in on each interview, in order to provide additional input and to listen from a different perspective. The primary reasons for this interview will be To determine what motivates the individual sales reps: talk about their top three items. I would expect, from a survey of literature, that they want to belong to a winning team, look good to their friends, family and fellow workers, and be well-compensated for good performance. To determine if there are any barriers to their better performance. We will concentrate on product and sales knowledge, problems that they may be encountering with our organization, our products, or our customer service. Since sales reps are