Quality Management for Dominos Pizza Australia - myassignmenthelp

Question: Discuss about theQuality Management for Dominos Pizza Australia. Answer: Introduction This report has been executed on the topic Quality management in which discussion has been made regarding the challenges affecting the delivery of the quality products or services. Quality management is an important aspect of every business as this affects the satisfaction level of the customers and performance of the business. For coping with these challenges, quality management tools or techniques will be implemented. This report will discuss the manner in which quality management techniques or tools will be used and the manner in which these techniques will deal with the challenges. Reasons behind the selection of quality management techniques or tools will be discussed for developing an understanding of the suitability of the tools. Challenges Related to Quality of the Products or Services Faced by Domino's Pizza Australia Every business faces challenges due to the various reasons. A questioning session and interviewing session was conducted for analysis of the challenges which are adversely affected the quality of the products or services. During the questioning and interviewing the employees of Dominos Pizza Australia, few challenges have been identified which are affecting delivering quality products and services. These challenges are related to the quick delivery of the products and high employee turnover (Bhushan Somvanshi, 2016). Dominos has committed to deliver the products within the time limit but failure in meeting this commitment has affected the delivery of quality products to the customers. Quick service facility of Dominos is a major challenge for Dominos. Another challenge is high employee turnover and the reason behind this challenge is lack of proper training and development programs. These challenges need to be dealt in an effective manner for enhancing the performance of Dominos (Fe rguson, 2017). Quality Management Tools Selected for Domino's Pizza Australia Challenges which are being faced by Dominos include lacking in providing quick service and high employee turnover. These challenges are the responsible adverse impact on the delivery of the quality products or services. Quality management tools will be adopted by Dominos for coping with these challenges. Quality management tools which will be used by Dominos are total quality management technique and six sigma technique. Total quality management is adopted with a motive to focus on the long-term success of the business by satisfying the customers of the business. This technique requires support from different members of the organisation. Continuous improvement is done by engaging employees in the process of quality management (Singh, et. al., 2012). Eight elements are there in TQM which include a focus on customers, engaging employees, process centred, integration of system, strategic and systematic approach, continuous improvement, decision making on the basis of facts and communication. This technology will help Dominos in engaging the employees by developing them which will help in reducing the employee turnover rates. Focus on the customers is the key principle of this technique which will help in meeting the commitment of quick service (Sujova, et. al., 2016). This key principle of the TQM will focus on providing training to the employees, managing the work teams and empowering the employees. Th e high rate of employee turnover is the result of lack of employee engagement and lack of training and development sessions. This technique will be implemented by Dominos with the help of formulation and adoption of strategies, collecting data and effectively communicating the roles among the employees. Training sessions will be conducted for enhancing the engagement of employees (Isa, 2015). Another tool which will be used by Dominos for coping with the challenges is six sigma. The motive behind using this technique is stabilising the operations, identifying the defects and treating them and enhancing the capability of the process. A DMAIC framework will be adopted in this technique which includes defining, measure, analyse, improve and control. The focus of this technique is on enhancing the quality of the process by identification and elimination of the defects (Ciurea Nedelcu, 2014). DMAIC framework of the six sigma technique will help in resolving the issues of employee turnover which increases the cost of the business and meeting the commitment of quick service. Application of this technique will help in enhancing the satisfaction level of the employees and customers. Both the challenges faced by Dominos are related to employees and customers. For the implementation of six sigma technique, support will be gained from the executive management, allocation of resource s will be done, training will be provided and data will be collected for making a decision (Azizi, 2015). Reasons Behind Selecting Quality Management Tools Major challenges in front of Dominos is to reduce the employee turnover rates, meeting the training and development needs and providing quick service to its customers. Total quality management and six sigma techniques have been selected for coping with the challenges Dominos is facing. The motive behind the selection of these techniques is to resolve the issues or challenges Dominos is facing. These techniques have been analysed effectively for analysing the suitability of the techniques for the challenges faced by Dominos. Total quality management technique will be implemented along with the eight principles for generating the desired outcomes. Six Sigma technique will help in detecting the issue in a proper manner and will help in improving the condition by controlling the issues faced by Dominos. Both these techniques will enhance the engagement of employees and customers by targeting the issues faced by both the stakeholders (Radhakrishnan, 2011). Conclusion Thus, from the above discussion, it has been concluded that Dominos Pizza Australia is facing challenges due to lack of its capability of meeting quick service commitment and high employee turnover. For the purpose of coping with the challenges affecting the delivery of quality products or services, Dominos will apply total quality management technique and six sigma technique. Both these techniques will help in coping with the challenges faced by Dominos. These techniques have been selected as these techniques will help in dealing with the challenges in an effective manner. These techniques have been selected due to their feasibility for coping with the challenges. References Azizi, A., 2015, Relationships between Total Quality Management Critical Techniques in Automotive Industry, Proceedings of the 2015 International Conference on Industrial Engineering and Operations Management Dubai, United Arab Emirates (UAE). Bhushan, R. Somvanshi, K. K., 2016, Domino's fails to deliver for Jubilant, firm loses Rs 6,200 crore in market value, The Economic Times. Accessed on: 01 September 2017. Retrieved from: https://economictimes.indiatimes.com/industry/cons-products/food/dominos-fails-to-deliver-for-jubilant-firm-loses-rs-6200-crore-in-market-value/articleshow/54490603.cms Ciurea, A. Nedelcu, A., 2014, Analysis Of The Instruments And Techniques Used For Total Quality Management. Applicability And Implications In The Educational System., International Conference Of Scientific Paper. Ferguson, A., 2017, The market is rapidly losing confidence in Dominos, The Sydney Morning Herald. Accessed on: 01 September 2017. Retrieved from: https://www.smh.com.au/business/retail/whats-the-real-story-at-dominos-20170215-gudszk.html#comments Isa, S. B. M., 2015, A Study On Tqms Tools And Techniques For Quality Improvement: The Case Of Malaysian Manufacturing Industry, Universiti Teknikal Malaysia Melaka. Radhakrishnan, R., 2011, Applying Six Sigma Concepts, Techniques and Method for Service Management: Business and IT Service Management (BSM ITSM), Intech. Singh, M., Khan, I.A. Grover, S., 2012, Tools And Techniques For Quality Management In Manufacturing Industries, Proceedings of the National Conference on Trends and Advances in Mechanical Engineering, YMCA University of Science Technology, Faridabad, Haryana. Sujova, A., Simanova, L. Marcinekova, K., 2016, Sustainable Process Performance by Application of Six Sigma Concepts: The Research Study of Two Industrial Cases, MDPI.